COOKIE POLICY
1. About this policy
This policy explains how Hugh Crane (Cleaning Equipment) Ltd ("Hugh Crane", "we", "us") uses cookies and similar technologies on hughcrane.co.uk. It explains why we use them and how you can make or change your choices.
Our Privacy Policy explains how we use personal information more generally.
2. What are cookies and similar technologies?
Cookies are small files stored on your device when you visit a website. They can help a website remember a shopping basket, keep you signed in, store your preferences, measure how the site is used or support advertising. We may also use similar technologies, such as pixels, tags and browser storage. In this policy, we call these "cookies" unless a distinction is needed.
Some cookies are set by us (first-party cookies). Others may be set by companies whose services we use (third-party cookies). A session cookie normally expires when you close your browser. A persistent cookie remains for a defined period or until you delete it.
3. Why we use cookies
| Category | What it does | Your choice |
|---|---|---|
| Strictly necessary | Keeps the website secure and working, including the shopping basket, checkout, account sign-in and your cookie choices. | These cookies are used where necessary to deliver a service you request or make the website work. You can block them in your browser, but parts of the website may stop working. |
| Functional | Supports optional features, such as live chat and other enhanced site functions. | We use these where you have consented, unless a specific legal exception applies. |
| Analytics | Helps us understand visits, page use and site performance so we can improve the website. This may include Google Analytics. | We ask for consent before using analytics cookies unless a particular use meets the legal conditions for the statistical purposes exception, including providing a simple, free way to object. |
| Advertising | Helps us measure advertising and show relevant advertisements on other websites. This may include Google advertising and Meta/Facebook tracking. | We use advertising cookies and pixels only with your consent. |
The companies involved and the precise cookies used may change as site services are updated. We keep this information under review and update it as necessary.
4. Cookies used on this website
The following cookies and services are associated with the website. The exact technologies in use may change as the website and third-party services are updated. Where available, our Cookie Settings provide the current information about active cookies, providers and durations.
| Cookie or service | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
| Frontend, Frontend_cid | Hugh Crane website | Strictly necessary | Account session and shopping basket. | Approx. 30 minutes |
| acceptedCookies, analyticsCookies, socialCookies | Hugh Crane website | Strictly necessary | Remembers cookie choices. | Up to 365 days |
| epc-ic, epc-no-primary-cache, epc-initiated | Hugh Crane website | Strictly necessary where used solely for essential site operation | Site caching and delivery. | Up to 30 days |
| __zicmid | Live chat provider | Functional | Enables live chat where that service is active. | See Cookie Settings |
| _ga, _gat and other Google Analytics cookies | Analytics | Measures website use and performance where enabled. | See Cookie Settings | |
| Google Ads / DoubleClick cookies and tags | Advertising | Advertising measurement and remarketing where enabled. | See Cookie Settings | |
| Meta / Facebook pixel and associated cookies | Meta | Advertising | Advertising measurement and remarketing where enabled. | See Cookie Settings |
Some third-party services may set additional cookies when you use an embedded feature or visit a third-party page. We identify those services and their purposes in our cookie controls and update this information as necessary.
5. Your choices
When you first visit our website, our cookie controls let you accept or reject optional cookies and choose between functional, analytics and advertising purposes. Optional cookies that require consent remain off until you choose to enable them. Closing the notice or continuing to browse does not indicate consent.
You can change your choices at any time using Cookie Settings on our website. Withdrawing consent stops the relevant cookies and technologies from being used going forward. You can also delete cookies already stored on your device through your browser settings. Blocking all cookies may prevent the basket, checkout or account features from working properly.
6. Personal information and third parties
Cookie information may include an online identifier, device information, pages viewed and interactions with the website. Some of this information can be personal data. See our Privacy Policy for information about how we handle personal data and your rights.
Where optional third-party services are enabled, the relevant provider may receive information from your device or about your use of our website. Their own policies explain how they handle that information. Our cookie controls provide information about the providers and purposes associated with optional cookies before you choose whether to allow them.
7. Changes to this policy
We may update this policy when our website, its providers or the rules that apply to cookies change. The date at the end of this policy shows when it was last updated. If a new purpose requires consent, we will ask you to make a fresh choice before using cookies for that purpose.
8. Contact us
Hugh Crane (Cleaning Equipment) Ltd
South Walsham Road
Acle
Norfolk
NR13 3ES
You can contact us through our contact page or call 01493 750072.
Last updated: 24 September 2026
